Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
Returns are subject to the following conditions:
- Only damaged or defective items may be returned.
- Upon receipt of a defective or damaged product contact our team within 5 days providing
- Reason for return and description of defect or damage (photos are encouraged)
- Proof of purchase (original sales receipt)
- Your contact details
Email to email@example.com. Our team will arrange returns for you at no cost.
All returned items must be in their original unaltered box and must include all packing material, blank warranty cards, manuals, and accessories.
Oceansports is not responsible for mishandling of products or ill-treatment of goods. Oceansports is not responsible for personal data or items left in returned merchandise. Oceansports is not responsible for any consequential or incidental damage resulting from the use of any merchandise bought from us including lost or stolen equipment.
Claims for missing items or items damaged in transit must be received within 5 business days of receipt of merchandise.
If returning a wetsuit for warranty assessment, please ensure the wetsuit is thoroughly dry inside and out, otherwise there will be a delay in processing your return for hygiene reasons.
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.
Securely pack all items required to be returned and post in accordance with our instructions (Australia post or arranged courier pick up).
Please allow 7-14 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow up to 30 days for a credit to appear on your account from received date. In most cases, we will issue your refund in the same way you made the original purchase.
Purchases made via gift voucher will be refunded as a new gift voucher, they cannot be refunded as cash. For Returns, Refunds or Exchanges please email
firstname.lastname@example.org or phone 07 4099 6243